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Registration fail
Posted: 11 Jan 2012 18:36
by corymarsh
Hello, I hope someone can help me. I payed $49Euros ($62 USD) for Heli-X with PayPal. I got a "thank you" page with an email address and no details about an activation code, or other download. How can I register this program?
I emailed
info@heli-x.net and did not get a reply. Has anyone else been able to register the program? Should I file a claim with paypal ?
Thanks for any help.
Re: Registration fail
Posted: 12 Jan 2012 10:48
by Stonex
Ok,
do you request only a "thank you" mail? Normally Heli-X send a thank you mail and a second mail with your registration informations at the bottom of the mail. The registration informations typically include your name and your key.
Regards
Re: Registration fail
Posted: 14 Jan 2012 23:43
by corymarsh
After making the purchase, Michael sent me an email the following day with my registration code. What was confusing for me was that the confirmation page did not say what the process was. It "appears" as though it failed, however the process is to simply wait for Michael to send you a follow up email. It looks like this might be changing in version 4.0, so hopefully no one else makes the same mistake that I did.
Also when he asks for "address" is it your mailing address not your email address.